Our qualified and experienced nurses are here to listen. They can provide practical advice and emotional support if you need it. They can also tell you about our services and other organisations that may be able to help you.
How to speak to a nurse
You can book an appointment with a nurse online or email us.
We recommend booking an appointment. It’s the quickest and easiest way to speak directly with a nurse.
Nurses can provide emotional and practical guidance. They’ll be able to offer information about our services and how we could help you. They can also provide condition-specific advice, and recommend other organisations that could help.
If you email us, please include as much information as possible so we can support you effectively.
We’ll answer as soon as we can. Please allow up to 5 working days for a response.
Our nurses are not able to provide updates on applications.
- Email:
- [email protected]
- Appointment times:
- Monday to Friday, 10:00am to 4:30pm
What happens after I book an appointment with a nurse?
We will confirm that we have received your request. You will be given a date and time for your call. We will send a reminder the day before to confirm your appointment.
Please let us know if you can’t make your appointment. Call us on (insert number) and we’ll find a time that works for you.
Need more information? Visit our support hub
Our Support Hub is available 24 hours a day, 7 days a week. It has a wide range of in-depth articles, practical information, and resources for families with a disabled child.
You will also find links to other organisations and charities that can provide more information or specialist support.